Welcome to the Jacobunited FAQ section! Below, you’ll find answers to commonly asked questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact us directly.
1. What products do you sell?
We specialize in high-quality women’s earrings, bracelets, necklaces, and rings that combine elegant design with exceptional craftsmanship.
2. Are your products made with genuine materials?
Yes! Our jewelry is crafted from premium materials such as 925 sterling silver, gold plating, high carbon diamonds, and carefully selected gemstones to ensure beauty and durability.
3. How do I place an order?
To place an order:
- Browse our collection and select your favorite items.
- Choose the size or variant (if applicable) and click “Add to Cart.”
- Proceed to checkout, enter your shipping details, and complete payment.
You’ll receive an order confirmation email once your purchase is successful.
4. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, etc.)
5. Do you offer international shipping?
No.
6. How long does shipping take?
Standard shipping typically takes 3-7 business days, depending on your location. Expedited options may also be available. For more information, visit our Shipping Policy page.
7. Can I return or exchange an item?
Yes, we offer a 30-day return policy for unused and unworn items in their original packaging. Please refer to our Refund Policy page for detailed instructions on returns and exchanges.
8. How do I care for my jewelry?
To keep your jewelry looking its best:
- Avoid exposing it to water, chemicals, and excessive heat.
- Store your jewelry in a dry place, preferably in a soft pouch or jewelry box.
- Clean gently with a soft cloth to maintain its shine.
9. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment on our website or the courier’s tracking platform.
10. What if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! If you receive a damaged or incorrect item, please contact our customer service team within 7 days of delivery with photos of the issue. We’ll arrange a replacement or refund promptly.
11. Do you offer custom or personalized jewelry?
At the moment, we do not offer custom or personalized jewelry. However, we are always expanding our collection to meet your needs, so stay tuned!
12. How can I contact customer support?
You can reach us via email at [email protected] or through the Contact Us form on our website. Our team is available to assist you Monday through Friday, 9 AM to 5 PM (EST).
13. Do you offer discounts or promotions?
No.
If you have any additional questions, feel free to reach out to us. We’re here to make your shopping experience at Jacobunited smooth and enjoyable!