At Jacobunited, we want you to love your purchase, but we understand that sometimes things don’t work out. That’s why we offer a Free Return Service for a hassle-free return experience. Here’s how you can easily return your items:
Step-by-Step Guide to Returning Your Items
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Eligibility for Return
- Items must be returned within 30 days of receipt.
- The product must be unused, undamaged, and in its original packaging, including tags and labels.
- Some items, such as final sale products, may not be eligible for return. Please check the product page for more details.
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Start Your Return Request
- Visit our Returns Portal on www.jacobunited.com (or click on the ‘Returns’ section in the footer of our website).
- Enter your order number and email address to find your order details.
- Select the item(s) you wish to return and follow the instructions to complete the return request.
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Free Return Label
- After submitting your return request, we’ll provide you with a prepaid return shipping label.
- Simply print the label and attach it securely to the outside of the return package.
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Pack Your Items
- Carefully package the item(s) you’re returning. Be sure the products are safely secured to avoid any damage during transit.
- Include the original packing slip or order details inside the package, so we can process your return quickly.
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Ship the Return
- Drop off your return package at your nearest shipping carrier (the carrier will be indicated on the return label, such as USPS, UPS, or FedEx).
- We recommend keeping your tracking number for reference, just in case.
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Refund Process
- Once we receive your return, we will inspect the item(s) and process your refund or store credit.
- Refunds will be issued to the original payment method, and you will receive an email confirmation once the return is processed.
Important Notes
- Free returns apply to standard shipping orders only. If you used expedited shipping, you may need to cover the return shipping cost.
- We cannot accept returns on customized or personalized items, unless they arrive damaged or defective.
- Refunds may take 7-10 business days to appear in your account, depending on your bank or payment provider.
If you have any questions or need assistance with your return, our customer support team is here to help! Feel free to reach out via email at [email protected].
We want you to be 100% satisfied with your purchase at Jacobunited. Thank you for shopping with us!