Refund Policy

At Jacob United, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we’re here to help! Please read our return and refund policy below to ensure a smooth return process.

Returns

1. Eligibility for Return

   • We accept returns on items purchased directly from www.jacobunited.com within 30 days of the delivery date.
   • To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.
   • Some items may be exempt from returns for hygiene reasons (e.g., intimate apparel, swimwear, etc.). Please check the product description for specific restrictions.

2. Non-Returnable Items

   • Gift cards
   • Downloadable software products
   • Sale or clearance items
   • Personalized or custom-made products

3. Return Process

   • To initiate a return, please contact our customer service team at [email protected]
   • Include your order number, the item(s) you wish to return, and the reason for the return.
   • Once we confirm your return request, you will receive detailed instructions on how to return the product.

4. Return Shipping

   • Customers are responsible for the shipping costs associated with returns, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
   • We recommend using a trackable shipping service for returns to ensure that your item is received safely.

Refunds

1. Refund Processing

   • Once we receive your returned item, our team will inspect it and notify you of the status of your refund.
   • If the return is approved, we will process a refund to your original payment method. Refunds typically take 5-7 business days to reflect on your account, depending on your payment provider.

2. Partial Refunds

   • In some cases, only partial refunds may be granted if the item is not in its original condition, is damaged, or missing parts for reasons not due to our error.

Exchanges

• We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the replacement item.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
• We will provide a full refund or send a replacement at no additional cost, depending on your preference.

Order Cancellations

• Orders can be canceled within 24 hours of purchase. If your order has already been processed or shipped, you will need to follow our return process once you receive the item.